Have you ever had a customer service experience that left you with a bad taste in your mouth? I know I have. However, I would have been well served reading Stuart Renault's sage advice for working with companies that you do business with. In his recent blog post Stuart outlines his suggestions from his experiences on both sides of the customer service fence, from inside major conglomerates to dealing with huge corporations.
I appreciate that he put together these excellent, informative points in his post! For example, I think that too often I am guilty of making a complaint without an idea of what would be sufficient recompense in order to alleviate the problem. This is a fallacy according to Stu's post because this results in not feeling satisfied with whatever is proposed because you have not clearly defined or communicated your expectations. I won't spoil the points so please go check out his post and be not only a better customer but also a more satisfied consumer because you'll be more likely to get what you deserve.
Moving forward, I know that I'll certainly be following the steps he outlines.
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